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Compliance

Transdev/NICE Respects Civil Rights

Transdev operates and maintains the Nassau Inter-County Express (NICE) fixed route and paratransit bus system without regard to race, color, national origin, religion, gender, sexual orientation, marital status, age or disability, and in accordance with applicable law.

Title VI Policy Statement

Title VI of the Civil Rights Act of 1964 states:

"No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance."

Transdev/NICE is committed to complying with the requirements of Title VI in all of its federally funded programs and activities. To request additional information on NICE Title VI nondiscrimination requirements, contact us at 516.542-0100 (TTY 516-228-4002) or email: Latoya.Pippins@transdev.com

System-Wide On-Board Title VI Survey
 In October 2016, Transdev sponsored an onboard survey of the Nassau Inter-County Express (NICE) fixed-route bus service. The purpose of the survey was to develop a profile of travel and demographic characteristics of NICE fixed-route customer in order to ensure compliance with the federal Title VI reporting requirements.

The survey instrument was designed to capture the following information:

  • Travel patterns and behaviors, including where people are traveling to, when they tend to travel, where they come from, how the access transit services, how they travel to their final destination, how frequently they use transit service, trip purpose, trip length, and other travel modes they use.
  • Rider demographics, including race, gender, ethnicity, English proficiency, income, vehicle availability, and other information, which will provide Veolia with a clear picture of who is using transit services.


A PDF of the survey results is available here.

Title VI Complaints

Any person who believes he or she has been unlawfully discriminated against on the basis of race, color or national origin in violation of Title VI as a result of a Transdev/NICE action may file a complaint with Transdev/NICE. Any such complaint must be in writing and filed with Transdev/NICE within 180 days following the date of the alleged discriminatory action.

If information is needed in another language, please contact 516-336-6600.  
Para mas informacion, en espanol, por favor, contacte con nosotros 516-336-6600.


For information on how to file a complaint, to obtain a Title VI Complaint Form, or for additional information regarding the Transdev/NICE Title VI complaint procedures, contact Transdev/NICE by any of the following methods:

Written correspondence addressed to:

Latoya Pippins
Transdev/NICE
700 Commercial AVE
Garden City, NY 11530
Phone: 516.228.4000
TTY: 516.228.4002

Email: Latoya.Pippins@transdev.com

In addition to your right to file a complaint with Transdev/NICE, you have the right to file a Title VI complaint with the U.S. Department of Transportation, Federal Transit Administration, Office of Civil Rights. The regional office is located at One Bowling Green, Room 429, New York, 10004-1415.

Title VI Complaint Procedure

Any person who believes he/she has been aggrieved by an unlawful discriminatory practice on the basis of race, color, or national origin by Transdev/NICE Bus may file a complaint by completing and submitting NICE Bus Title VI Complaint form.

Si usted necesita una copia de este documento en espanol, favor contactanos a 516-336-6600.

Title VI complaints must be received no more than 180 days after the alleged discriminatory action. Transdev/NICE will process all completed complaint forms in accordance with the following procedures:

A completed complaint will be reviewed by Transdev/NICE staff trained to recognize, investigate and respond to Title VI complaints. The complaint first will be reviewed to confirm that a discriminatory action in violation of Title VI has been alleged. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by Transdev/NICE.

If applicable, an investigation of the allegations in the complaint will be conducted and generally completed within 90 days of receipt. If more information is needed to resolve the case, Transdev/NICE may contact the complainant. If further information is requested by Transdev/NICE from the complainant, the complainant shall respond with the necessary information within ten (10) days with the information to the investigator assigned to the case unless additional time is requested. Transdev/Nice may administratively close the case if the requested additional information is not timely provided or if the if the complainant advises that he or she no longer wishes to pursue the complaint.

After an investigation is complete, Transdev/NICE will issue a letter to the complainant summarizing the results of the investigation, stating the findings and advising of any action to be taken as a result of the investigation. If a complainant disagrees with this determination, he/she may request reconsideration by submitting a request in writing to the Transdev/NICE CEO within seven (7) days after the date of the initial Veolia/NICE determination letter, stating with specificity the basis for the reconsideration. The CEO will notify the complainant of his decision either to accept or reject the request for reconsideration within 10 days. In cases where reconsideration is granted, the CEO will issue a final determination letter to the complainant upon completion of his review of the matter.

Title VI Complaint Form

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Title VI of the Civil Rights Act of 1964 states:

"No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance."

The following information is necessary to assist us in processing your complaint. Should you require any assistance in completing this form or need additional information in alternative formats, please let us know.

Complete and return this form using only one of the three methods below:

  1. Mail To:
    Latoya Pippins
    Transdev/NICE
    700 Commercial AVE
    Garden City, NY 11530
  2. Scan and Email To: Latoya.Pippins@transdev.com
  3. Fax To: (516) 222-1793