Compliance

Veolia/NICE Respects Civil Rights

Veolia Transportation Services, Inc. operates and maintains the Nassau Inter-County Express (NICE) fixed route and paratransit bus system without regard to race, color, national origin, religion, gender, sexual orientation, marital status, age or disability, and in accordance with applicable law.

Title VI Policy Statement

Title VI of the Civil Rights Act of 1964 states:

"No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance."

Veolia/NICE is committed to complying with the requirements of Title VI in all of its federally funded programs and activities. To request additional information on NICE Title VI nondiscrimination requirements, contact us at 516.542-0100 (TTY 516-228-4002) or email:
Danielle.Bachor@veoliatransdev.com 

Title VI Complaints

Any person who believes he or she has been unlawfully discriminated against on the basis of race, color or national origin in violation of Title VI as a result of a Veolia/NICE action may file a complaint with Veolia/NICE. Any such complaint must be in writing and filed with Veolia/NICE within 180 days following the date of the alleged discriminatory action. For information on how to file a complaint, to obtain a Title VI Complaint Form, or for additional information regarding the Veolia/NICE Title VI complaint procedures, contact Veolia/NICE by any of the following methods:

Written correspondence addressed to:

Danielle Bachor
Veolia Transportation/NICE
700 Commercial AVE
Garden City, NY 11530
Phone: 516.228.4000
TTY: 516.228.4002

Email: Danielle.Bachor@veoliatransdev.com

In addition to your right to file a complaint with Veolia/NICE, you have the right to file a Title VI complaint with the U.S. Department of Transportation, Federal Transit Administration, Office of Civil Rights. The regional office is located at One Bowling Green, Room 429, New York, 10004-1415.

Title VI Complaint Procedure

Any person who believes he/she has been aggrieved by an unlawful discriminatory practice on the basis of race, color, or national origin by Veolia/NICE Bus may file a complaint by completing and submitting NICE Bus Title VI Complaint form.

Title VI complaints must be received no more than 180 days after the alleged discriminatory action. Veolia/NICE will process all completed complaint forms in accordance with the following procedures:

A completed complaint will be reviewed by Veolia/NICE staff trained to recognize, investigate and respond to Title VI complaints. The complaint first will be reviewed to confirm that a discriminatory action in violation of Title VI has been alleged. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by Veolia/NICE.

If applicable, an investigation of the allegations in the complaint will be conducted and generally completed within 90 days of receipt. If more information is needed to resolve the case, Veolia/NICE may contact the complainant. If further information is requested by Veolia/NICE from the complainant, the complainant shall respond with the necessary information within ten (10) days with the information to the investigator assigned to the case unless additional time is requested. Veolia/Nice may administratively close the case if the requested additional information is not timely provided or if the if the complainant advises that he or she no longer wishes to pursue the complaint.

After an investigation is complete, Veolia/NICE will issue a letter to the complainant summarizing the results of the investigation, stating the findings and advising of any action to be taken as a result of the investigation. If a complainant disagrees with this determination, he/she may request reconsideration by submitting a request in writing to the Veolia/NICE CEO within seven (7) days after the date of the initial Veolia/NICE determination letter, stating with specificity the basis for the reconsideration. The CEO will notify the complainant of his decision either to accept or reject the request for reconsideration within 10 days. In cases where reconsideration is granted, the CEO will issue a final determination letter to the complainant upon completion of his review of the matter.

Title VI Complaint Form

DOWNLOAD FORM

Title VI of the Civil Rights Act of 1964 states:

"No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance."

The following information is necessary to assist us in processing your complaint. Should you require any assistance in completing this form or need additional information in alternative formats, please let us know.

Complete and return this form using only one of the three methods below:

1. Mail To:
   Danielle Bachor
   Veolia Transportation/NICE
   700 Commercial AVE
   Garden City, NY 11530
2. Scan and Email To:  Danielle.Bachor@veoliatransdev.com 
3. Fax To:  (516) 222-1793