How do I cancel my Able-Ride trip?
Please fill out this Able-Ride Cancellation Form and email it 2 hours before your scheduled pick up time.
Online Able-Ride Cancellation Form
You can also call Able-Ride at 516-228-4000 during our reservation hours to cancel a scheduled trip, 8:30am-5:00pm 7 days a week, on your touch-tone phone to confirm or cancel a trip. You will be prompted to enter your customer ID number and date of birth using the appropriate keys on your phone. Follow the instructions to obtain the information you need. Callers with rotary telephones do not have access to the automated telephone feature. They will be connected to a reservationist when the Reservation Office is open.
Call to cancel your
Between 8:30 am - 5:00 pm
Cancellations affect our ability to provide a trip opportunity to other riders. If you have a scheduled ride that you no longer need, please call Able-Ride dispatch or reservations department as soon as possible to cancel your ride. This will help free up space for others to ride and keep program costs down. You may cancel your trip by calling 516-228-4000, TTY (teletypewriter) 516-228-4002 or 711.
Cancellations made in advance (2 hours or more) before your scheduled trip time, will be considered an advance-cancellation for which no-penalty is assessed. A cancellation is considered late if the cancellation is made less than two (2) hours before your scheduled trip time.
Late cancellations are treated as a no-show and can result in suspension of service.
Please do not ask bus operators to accept information regarding cancellations or trip changes. You must contact the Reservation Office to change or cancel trips.
No-Show/Late Cancellation Exceptions
Able-Ride will NOT count a no-show or late cancellation for circumstances beyond a client’s control which prevents them from notifying us in-advance that the trip cannot be taken. Certain circumstances such as a:
- Medical emergency or medical appointment that runs unexpectedly late
- Sudden illness
- Pickups scheduled at the wrong location
- Drivers arriving and departing before the pickup window begins
- Drivers arriving late
A no show/late penalty will not be recorded against the client’s record when notified by the client within 48 hours of the occurrence. If you no-show or late cancel because of circumstances beyond your control, clients should contact the Able-Ride reservations center as soon as possible but within 48 hours to explain the circumstance and request the removal of the late cancellation or no show
Any subsequent trips on the day of a recorded no show or late cancellation occurrence will not be automatically cancelled. It is the responsibility of the client to cancel all subsequent trips on that day or they will remain on the schedule. To avoid multiple no-show occurrences on the same day, clients must cancel any subsequent trips by calling the Able-Ride reservations center at 516-228-4000.