* Tickets are only valid on NICE buses, and are not valid for transfers to MTA bus/subway and Suffolk County transit.
 
 

Buying and Using Tickets

   

 
 

Tips:

 

Bus Arrival in Real Time

 Want to learn more? Email us at NICE.ticketing@transdev.com



 

FAQs

FAQs in General

 

Where can I use mobile ticketing?

You can use mobile tickets on all NICE buses. You CANNOT use mobile tickets on MTA bus or subway, Suffolk County Transit, or Long Beach Transit.

Can I transfer to MTA Bus/Subway or Suffolk County Transit with mobile ticketing?

Mobile tickets can only be used on NICE buses. Rider that need to transfer to other transit systems must continue using current fare payment options. Drivers will NOT issue paper transfers. 

Can I transfer to another NICE bus with the app?

Yes! You can use the same mobile ticket to transfer to two other NICE buses within 2hr 15minutes.

If I lose cell phone service while trying to use my ticket, will my mobile ticket still work?

Mobile tickets do not need cell phone or wifi service to be displayed; however, service or wifi is needed to purchase a ticket. You must purchase your ticket before boarding the bus.  If you lose cell phone service after boarding the bus, you will still be able to activate and display purchased tickets. You will not be able to make any purchases or other changes until your cell phone or wifi service is restored.

What happens if my smartphone battery dies before I can show my mobile ticket, or it stops working?

You are responsible for keeping your smartphone charged while riding with a mobile ticket. You MUST pay the cash fare if your smartphone is not working, so please plan accordingly.

Do mobile tickets expire?

Mobile tickets expire 60 days after they are purchased. Please plan accordingly. 

What types of tickets can I purchase with mobile ticketing?

Since mobile ticketing is a pilot program, only pay-per-ride fares will be offered at launch. You can buy a single-ride ticket, or packs of 4, 6, 8, 12 or 20. If you purchase 20 tickets, you will receive 1 free (5% discount)! We will explore offering new fare products, such as unlimited ride passes, in future phases of the project.

If I am eligible for a reduced fare ticket (student/senior/disabled), how do I use mobile ticketing?

Please contact us at NICE.ticketing@transdev.com to apply for reduced fare status, and we'll get you set up.

Why Mobile Ticketing? Why not SmartCards?

NICE is also exploring SmartCard technology as part of our goal to revamp fare payment on NICE buses. The mobile ticketing pilot program is the first step towards a newer system. 

Is mobile ticketing going to replace MetroCard or OMNY? Will it replace cash?

No, we will continue accepting all current fare payment options. Mobile ticketing will simply become another option for riders to pay their fare.

If I am traveling with friends and family, can I activate more than one ticket on my phone?

Yes!  You can activate up to 4 total tickets.....please toggle between the tickets to show your driver as you board. 

Are there any fees for using mobile ticketing?

The mobile ticketing application is free to download. When using the application, please be aware that mobile service providers set their own prices for data and usage. NICE is not responsible for any mobile carrier data charges that a customer incurs as a result of purchasing a mobile ticket or downloading the mobile application.   

What happens if I lose my smartphone or buy a new smartphone?

If you lose or purchase a new phone, you can transfer your tickets to your new device by logging in with your existing account. If you have issues transferring tickets, please email us anytime at NICE.ticketing@transdev.com or call 516-336-6600, Monday–Friday: 7:00am–5:00pm. Please include your application ID in all requests. This can be found within the application under Info > App Info.

What if I am having technical problems with the mobile ticketing application?

If you encounter any technical problems or errors, please email us anytime at NICE.ticketing@transdev.com or call 516-336-6600, Monday–Friday: 7:00am–5:00pm. Please include your application ID in all requests. This can be found within the application under Info > App Info. Before you contact us, please check the FAQ to see if we answer your question there. If you have additional questions or are experiencing technical issues, please contact us on Facebook, or Twitter for the quickest response time. 
 

FAQs about Price

 

How much do mobile tickets cost?

NICE has modeled mobile ticketing pricing on MetroCard fare rates. Please see the gomobile fare table below:

 

TICKET TYPE  /  PRICE
Single-Ride:  $3.25
Regular Fare (4 tickets): $11.60 ($2.90/Trip)
Regular Fare (6 tickets): $17.40 ($2.90/Trip)
Regular Fare (8 tickets): $23.20 ($2.90/Trip)
Regular Fare (12 tickets): $34.80 ($2.90/Trip)
Regular Fare (20 tickets + 1 Free): $58.00 ($2.61/Trip)

  

 

Why is the single-ride fare $3.25?

As we’ve noted before, NICE has modeled mobile ticketing pricing on MetroCard fare rates. Although some NICE bus riders are unaware, the current MTA single-ride fare is $3.25. The Single-Ride fare is available as a green paper MetroCard at full-service vending machines. It looks like this: 

 

Do you offer a bonus or some form of bulk discount?

We offer a 5% bonus in the form of a free ticket on a $50 purchase. We are committed to offering the best possible value to our riders, and we will continue exploring additional options in the future.
 

Is there anything else I should know about pricing? 

Yes! We think it’s worth noting that unlike the MetroCard, gomobile does not charge a $1 new card Green Fee. After all, paying with your mobile phone requires no card printing!  

FAQs about Your Account

Do I need to set up an account?
Yes. Set up should take under 30 seconds -- all we require is an email address and password. 

How do I reset my password?

Please click my account on the home screen of the application, and click forgot my password. We will email you a recovery password.

Are receipts available for my mobile ticketing purchase?

Receipts are available through email for all mobile tickets. Simply enter your email address when purchasing a ticket and we will automatically email you a receipt. If you do not receive a receipt, please contact us and we can resend your receipt.

Where is my personal information and credit card information stored?

All personal and credit card information is stored on a securely encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server. 
 
 

FAQs About Using Your Tickets

How and when do I click “use ticket”?
You should click “use ticket” when your bus has stopped and you are beginning to board. Please have the ticket ready to show the driver when you board the bus. And make sure to check the head sign before clicking ‘use ticket’ so you know it’s the right bus!  Do not activate the ticket until the bus has stopped for you, in case the bus is overloaded or is not in service.

What do I do if a driver asks me to “tap” or authenticate my ticket?

Occasionally, a NICE bus driver might ask you tap your screen to ensure your ticket is valid. Please tap the center of the phone’s screen and the NICE logo will appear.

What do I do if a NICE official asks to validate my ticket?

Each ticket also includes a unique bar code that will occasionally be scanned by NICE officials to ensure validity. Please click ‘view bar code’ if it’s requested.

NICE'S Terms and Conditions 

We may modify the terms and conditions relating to mobile ticketing at any time by posting revised terms to the application.  You agree to accept these terms and conditions, as well as the general terms and conditions relating to the NICE website. 

Mobile ticketing

The word "mobile phone" used within these terms relates to any mobile phone that is able to install the application and display the mobile ticket using the phone's data capability.  By accepting these terms you confirm that you have a suitable mobile phone on which you can receive and display these mobile tickets. 

The security of your mobile phone or ticket is your responsibility.  In the event that the ticket or your mobile phone is lost or stolen, we will be unable to provide a duplicate or replacement ticket and a new one will have to be purchased. 

Your mobile ticket should be displayed clearly on the mobile phone screen when asked by staff.  If the mobile ticket has been damaged or is illegible in any way, the ticket becomes invalid and a new one must be purchased. 

By purchasing a mobile ticket you agree to cooperate fully with NICE staff or ticket inspectors and display your mobile phone and any of the ticket details for inspection if asked to do so.  It is your responsibility to ensure that the mobile phone is sufficiently charged to display the ticket as many times as required for the duration of your journey including at origin or designation stops. 

NICE Mobile Application

Use of the Mobile Application 

Nice grants you the right to download, install and use the mobile application on your mobile handset to purchase tickets and access information in accordance with these terms and conditions. 

YOu do not and will not own the mobile application or any information that is provided to you through it or by NICE, but you may use these things in accordance with these terms and conditions.

The mobile application si provided to you free of charge and on an ";as is" basis.  We have tried to make sure that it will work on each compatible mobile handset, hlwere, we do not promise that the mobile application will be suitable for your needs, or that it will work accurately or in a particular way.  All implied promises or warranties and related to the mobile applications and access to the booking service thorough it, are expldued. 

Data charges and access 

The mobile application requires a correctly configured and functional wireless internet data connection, both for the initial installation and for purchase. 

Data charges may be charged to you by your network provider depending on your individual agreement.  You are responsible for any such costs.  Note that if you are using the mobile application on an overseas network, the cost of data usage may be considerably higher than when at home. 

We are unable to provide any warranties as to the levels of connectivity you will receive via your mobile handset.  This may depend upon your tariff, your network provider or your corporate policy if you have a work-issued handset.  We will not accept any responsibility for any connectivity issues your may experience. 

Please contact your network provider or visit their website if you require assistance configuring a data connection for your phone. 

Support & Communications 

While we have tried to get a broad coverage of mobile devices, our mobile application will not work on all mobile handsets.  Currently supported handsets include Apple iOS, and Android.  Download and operation success may depend on hand set settlings. 

If you have any queries or problems with the mobiles application, please look at our FAQs for answers to the most common questions we receive from users.  If the FAQS do not assist, please contact us at Nice.ticketing@transdev.com or 516-366-6600.  We may send communications to you through the mobile application.  These communications may include marketing material, techinal and support information and information on updates or changes.  By using the mobile application, you agree to us providing you with such communications. 

Please not that we may cease to operate are support the mobile application, or a particular version or if at any time.  if this happens, you will be unable to access the ticket purchases through the mobile application (or the relevant version of it) and you may be unable to download or install fresh copies of the mobile application.   Where we think that it is reasonable to do so, we also reserve the right to either require you to delete the mobile application, or to remotely deactivate the mobile application from your mobile handset. 

Updates & Availability

From time to time, we may issue updates to the mobile application, in which case you may not be able to continue use of the version of the mobile application installed on your mobile handset without downloading the relevant update.  If we issue an update of the mobile application without disabling our earlier version installed on your handset, we nonetheless recommend that you download and install all updates issued. we cannot accept any liability for errors which become apparent in old versions of the mobile applications.

We are able to suspend access to ticket purchases through the mobile application.  We can do this for for any reason, but will usually only do so when carrying out maintenance on the mobile application or the systems supporting it. 

Security

Your mobile application will store your frequent trips and past trips. You should ensure that your phone is protected by a suitable PIN number or password so that if lost/stolen your stored details cannot be used or accessed.

Changes, cancellations and refunds 

NICE does not allow changes, cancellations, or refunds of purchased tickets. 

Please note that we are not responsible for any loss of damage which you suffer in relation to the provision of transport services under tickets purchased through the mobile application (including any delays, cancellation or disruptions to bus service.)  Any further terms and conditions imposed by the relevant bus operating company will apply to any transport services provided to you in accordance with tickets purchased through the mobile application, and you should reach such terms and conditions carefully. 

We are not responsible for losses that result from, but are not directly caused by, any breach of the set yerms and conditions, or that are not reasonable or foreseeable by you and us (such as a loss of profits or opportunity) even if we are made aware of the possibility of such loses.  Our liability shall not, in any event, include losses related to any business of yours, such as lost data, lost profits or business interruption. 

Nothing in these terms limits out liability for death or personal injury directly caused by us.  All third party suppliers of products, services or content thought which we link to from this mobile application (which may include our selected partners) are independent entities and we are not responsible or liable for any wrongful act or omission on ther part of for any of the content of their web sites, including but not limited to any product liability claims.

Your mobile telephone supplier and manufacturere, airtime service providers (which for clairity includes telecommunications carriers) and any other retailer acting through an on line store portal through which the mobile application is distributed, shall not be liable to you in any manner whatsoever in relation to mobile applications made available though their channel partners and associated service provider, including (without limitation) in relation to the sale, distribution or use therof, or the performand or nonperformance of the mobile application.  Your mobile telephone namufacturer, airtime service providers and any such retailer shall be third party beneficiaries of this terms and conditions with you for the purposes of this provision. 

Other Terms 

We maychange these terms from time to time.  When we do so, we will publish the new version in the applicant.  Each new version will take effect from the time it is first published in the application, and from then on will apply to you.  However, any changes will not affect exiting terms accepted by you when making a purchase thgough this application.  If you use the mobile applicaiton, we will ask you to confirm your acceptance to the most up-to-date version of these terms and conditions whenever you make a booking.  If you do not agree to any changes we make to these terms and conditions, you must stop using the mobile application.  d
These terms are inteded by us to set out the whole agreement between us and you and any prior communications between us are not included in this agreement.  We recommend that you read them carefully to protect your own interests.  If you do not think they set out the whole agreement between us, please make sure you ask for any addtional terms to be put in writing prior to making any transaction.  In that way we can avoid any problmes surrounding what you expect us to do.  We cannot accept any liabiltiy for any reliance placed by you on any statement of representation on this mobile applciation, whether made by us or a third party, exept to the extent a statement or representation on this mobile application is made negligently by us.  If any of these terms are found to be invalid by a court or at law then the remainder of these terms shall continue to apply to the extent that they still make sense without the unenforecable term(s).

These prices quoted on this mobile application are in US Dollars.  If you choose to pay your ticket using a foreign credit or debit card, you will be responsible for the exchange rate and you are advised that changes to your ticket or refunds may be affected by such exchange rate.  You agree that no join venture, parntership employment, or agency relationship exists between you and us as a result of these terms or your use of this mobile application. 

You and we agree that New Your State law applies to these terms and conditions, without regard to conflict of laws principles, and that any dispute between us regarding the mobile application or arising out of or in connection with these terms and conditions will only be dealt with by the courts of the State of New York. 

NICE's GoMobile Privacy Policy

Nice wants to assure you that it protects your privacy and the confidentiality of your personal information.  That is why NICE collects only the information that is needed to serve you and administer our programs.  NICE follows the principles outlined below, which are in accordance with practices for customer privacy and data protection in the State of New York. 

1. Personally Identifiable Information 

This policy is intended to cover personally identifiable information ("PII").  PII includes information such as your first or last name, your home, e-mail address, and your telephone number.  Generally, NICE only obtains your PII when you register for our publications or services, make a purchase from NICE on line, or when you send comments to NICE through the use of our Customer Service comment form. 

2.  Consent 

<sub>IF <sup>you chose to engage in certain activities on this site, such as ordering publications or products, registering for services, entering concert, or sending comments, NICE may ask you to provide PII by filling out and submitting an on line form.  These activities, are completely optional for you to engage in, however, NICE may ask that you provide information, such as your first and last name, job title and department, telephone and facsimile numbers, as well as some other personal infomation that may be used for verification (ie. birthplace, eye color, etc).  Some of the information that NICE asks you to provide is identified as necessary for participation.  If you choose to not provide the necessary information with respect to a particular activity, you will not be able to participate in that activity. 

NICE collects PII information in order to deliver the products, information, and services you request easily and efficiently and to administer NICE's programs.  The privacy of your PII is a serious matter.  NICE will not sell of distribute your personal information outside of NICE's member agencies unless it is otherwise posted on the relevant on line questionnaire.</sup></sub> 

3. Security 

_{When reuesting credit card information, NICE uses secure sockets layers (SSL) encryption to protect the transition of the information you submit, through secure on line forms.  If you send NICE an e-mail, you should know that e-mail is not necessarily secure against interception.  so if your communication includes sensitive information and you would prefer not to use one of our on line forms, contact us by postal mail or telephone rather than e-mail.} 

4.  Notice of Changes to this Policy 

If NICE decides to change its privacy policy, those changes will be posted here so that you will always know what information NICE gathers, how it might be used, and whether NICE will disclose it to anyone.  Your use of this site will be subject to the most current version of the Privacy Policy at the time of such use. 

5.  Notice to Parents 

Parents or guardians:   NICE wants to assist you in guarding your children's privacy.  NICE encourages you to discuss safe and responsible use of personal information while using the Internet.  Under the Children's On line Privacy Protection Act, no website operator can require, as a condition of participation in an activity, that a child under the age of 13 disclose more information than is reasonably necessary.  NICE abides by this requirement. 

6. Information we Collect 

We collect no personal information about you when you visit our website.  We do collect and store certain information automatically, as do all web servers.  We automatically collect and store only the following information about your visit:

-The internet domain and IP address from which you access our website
-The type of browser and operating system used to access our site
-The date and time you access our site
-The pages you visit; and if you linked to our website from another website, the address of that website

We use the information we collect to count the numbers and types of visitors to the different pages on our site to help us make our site more useful to visitors like you.