Introducing On-Demand Passenger Assistance

Launched August 1st, 2022: Designed to help those who are new to NICE, have disabilities or have questions with our fixed-route bus system.

NICE is proud to introduce NICE Assist – On demand passenger assistance for riders who require additional help in using our fixed route service. 

NICE se enorgullece de anunciar el lanzamiento de NICE Assist acquí

We understand that taking the bus for the first time can be intimidating.  The NICE Team is here to help ease any transit anxiety.  With some assistance, everyone can gain the confidence and knowledge to take advantage of public transit.  If you are new to Nassau County...or just new to public transit..the NICE Team is here to assist! The NICE Customer Service team is committed to assisting riders of all abilities how best to take advantage of Nassau County's fixed-route public transit system. Though NICE is a fully accessible system, we understand that some customers may need additional training or assistance in using and understanding public transit.  

With some training, customers can gain confidence and independence in riding the bus to work, school, health and recreational facilities, and more. This includes customers new to transit, seniors, and those with mobility impairments. 

How to schedule a NICE Assist Meeting:
Customers with questions can schedule a meeting with one of our NICE Assist Team Members at the bus stop of their choice or one of our Transit Centers.  Our Customer Assistance includes:

  •   Boarding Vehicles
  •   Understanding bus fare purchase and payment
  •   Travel Training – Making use of the GoMobile app, schedules, signs, and telephone information services.
  •   Way-finding – introducing riders to busy transit hubs, including the Rosa Parks Transit Center in Hempstead. 

Meeting with a NICE Assist Member is available for customers from:
7:00 AM to 7:00 PM, Monday through Friday.
by calling 516-967-5182 two (2) hours ahead of time.

 Nosotros hablamos español.